At Aigul.shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You have 30 days from the date of delivery to initiate a return.
- Process: To initiate a return, please contact us at support@aigul.shop with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Time Frame: Please note that it may take some time for the refund to appear on your account, depending on your payment provider’s policies.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support@aigul.shop.
Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: For defective or damaged items approved for exchange, we will cover the shipping costs for the replacement item.
Non-Returnable Items
- Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Sale items