At Aigul.shop, we are committed to delivering your planters safely and promptly. Please review our shipping policy to understand our shipping practices.
Order Processing
- Processing Time: Orders are typically processed within 1-3 business days after receiving payment confirmation.
- Business Days: Our business days are Monday through Friday, excluding holidays.
Shipping Rates and Delivery Times
- Standard Shipping:
- Delivery Time: 5-7 business days
- Rate: Calculated at checkout based on order weight and destination
- Express Shipping:
- Delivery Time: 2-3 business days
- Rate: Calculated at checkout based on order weight and destination
International Shipping
- We currently ship only within [Country/Region]. For international shipping inquiries, please contact us at support@aigul.shop.
Shipping Confirmation
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the link provided in the email.
Shipping Delays
- While we strive to deliver your order within the estimated delivery time, there may be delays due to unforeseen circumstances such as weather, customs, or carrier delays. We appreciate your patience and understanding in such cases.
Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, please contact us immediately at support@aigul.shop with photos of the damaged package and items. We will work with you to resolve the issue.
- Lost Packages: If your package is lost during transit, please contact us at support@aigul.shop. We will investigate the issue and work towards a resolution.